Here you will find some of the most frequently asked questions about our product. Please take a look and if you have a question that hasn’t been asked below, please visit our contact us page. Here you’ll be able to contact us for further advice or guidance.
What if I miss an application?
For morning use we recommend that the user should apply the serum and allow at least 15 minutes for the serum to soak in, before the application of eye make-up.
Will my make-up still apply properly?
If you feel that you have applied too much serum to apply your make-up after the stated time, you can carefully dab across the eye lashes with tissue paper. This should ensure there is none of the serum to obstruct the application of eye liner etc. *REMEMBER TO DO THIS CAREFULLY AND SLOWLY, WITH THE TISSUE PAPER FOLDED OVER WITH NO LOOSE PARTS OVER-HANGING, TO AVOID SCRATCHING THE EYE LENS*.
Can I apply the serum 3 times or more?
Why are there no active ingredients in the serum?
What happens if I get it in my eyes?
My eyes began to sting or itch shortly after application, is this normal?
If this does take place you must take note of how much of the serum you applied. Did you use too much or over the recommended application rate?
The serum is nutrient dense and if you have had dryness or other skin complaints in these areas this may be the source of the issue. We recommend starting with just 1 roll across the eye lashes to avoid issues such as there, so the nutrients do not cause such a reaction.
Any reaction such as this should pass quickly and should not continue with use beyond the short term as the skin builds up toleration of the nutrients.
If you used more than 1 roll, cut back to 1 roll again and see if this helps. You could also go to using just one application a day for a few days and then build it back up.
*IF THE PROBLEM PERSISTS SEEK MEDICAL ADVICE AND AVOID FURTHER APPLICATION UNTIL YOUR DOCTOR RESOLVES THE UNDERLYING ISSUE*.